Important steps to make sure your claims are handled properly.
1. Notify your insurance company of your loss. The number to your insurance agency should be on your policy. It has also become very popular to file your insurance claim via the internet and it is the preferred way to file claims today for some insurance companies.
2. Communicate to your insurance company your preference of a restoration company. This will allow us to obtain authorization from your insurance company to begin the mitigation process. If the situation is an emergency please contact our Immediate Response team at 919-467-1991 and PRS will dispatch our certified technicians. We are available 24 hours a day, 7 days a week.
3. Meet with your insurance agent on site to inspect the damage. Typically after your claim has been filed an insurance adjuster will be assigned to your case. It is critical that an agent from Professional Restoration Services be on site when the insurance adjuster comes to make his initial inspection. Communication with your insurance adjuster is key in ensuring that your claim is handled properly because sometimes your insurance adjuster will rely on your contractor's estimate to settle a claim.
4. Restoration timetable. If the situation is an emergency, work can be done while estimating is in process. However, there are several factors that can influence the length of time it takes to settle your claim. The magnitude of the damages can determine whether your claim can be handled in a few days or weeks. PRS is skilled in working with insurance companies to ensure that claims are handled in the shortest time possible.