Should You Call Insurance or Restoration Company First?

When dealing with fire, smoke, or water damage to your home, the first thing you should do is contact Professional Restoration Services on our 24/7 emergency hotline at 919-467-1991. Our goal is to stop any ongoing damage, repair any existing damage, and return your home to top condition.

Our trained professionals will be able to assess the situation and determine whether or not an insurance claim is necessary. For some minor problems, it may only require a plumber or painter to fix something, costing you less than the deductible for your insurance policy. This may save you from filing a claim that can potentially be used against you in the future. Your rates may go up, or you may get dropped from coverage completely.

While a small leak from a household appliance may not be a big deal, it’s hard to know how far the damage extends without proper testing with specialty tools, like moisture meters and infrared cameras.

Calling your insurance company first may have some negative consequences that you may not be aware of. Most insurance companies have a list of 3rd party contractors that they work with on a regular basis. The relationship between these companies often leads to the contractors having the insurance companies best interests in mind, and not yours. This means that you’ll get the cheapest repairs possible, and not the most appropriate.

Fortunately, you have the right to choose which company you like handle these situations. That means that you can choose a company like PRS that will have your best interests in mind, and the insurance company can’t fight you on it, even if doing the job the right way costs them more money.

If your home has water, fire, or smoke damage, call us today on our 24/7 emergency hotline at 919-467-1991. We’ll work with you and your insurance company to put your home back in order and keep your out of pocket costs to a minimum.