24/7 Fire & Water Damage Restoration Services

Professional Restoration Services is your go-to local disaster restoration services company. We have certified water and fire professionals on staff ready to respond any time of the day or night.

We take pride in all work we complete for homeowners and businesses. PRS will help you with your insurance adjuster and insurance company to make sure the restoration projected is completed right the first time and documented correctly for your claim.

We perform all types of disaster restoration services in Raleigh, Cary, Apex and surrounding cities. This includes water damage repairs, fire damage, mold removal, sewage damage cleanup, smoke odor and more. PRS is also a licensed general contractor who will manage your restoration project from start to finish for all restoration services. Call us today with confidence that you only need to make one phone call.

Google Rating

4.9

Based on 114 reviews

Professional Restoration Services

4.9

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Katherine Clark

21:55 04 Aug 23

I have used PRS for mitigation of water damage due to a leak and they are about to start repair work on wood floors, insulation. etc. I intentionally went with a locally owned company due to the hands on, quality work and care you receive. They came to my home everyday Mon-Friday to review and monitor equipment and moisture levels in my floors. Edam, Dustin, Drew and Joe L. have been amazing to work with, as has everyone at PRS. I am a Realtor and will tell all my clients and friends about them. They can be found online. They do more than water mitigation! No regrets at all.

Joanne Dearth

16:01 27 Jul 23

I had damage to my DR wall because of a slow leak. PRS had been recommended by a friend. Jhoel Gomez, who is the water technician supervisor, offered outstanding help. He was extremely polite to me and to his fellow workers, he explained the remediation process clearly, took daily photos and moisture readings, and kept in touch and let me know when he would come for inspections. His team kept the area extremely clean throughout the entire process. I can’t imagine finding anyone more professional, competent, and personable. Jhoel actually deserves 6 stars!!!

Lorraine Aldridge

18:21 17 Jul 23

Very efficient!! Coordinated everything!Highly recommend !! Professional company!! Fire/Smoke/Wind/Water

Daryl Myer

15:50 12 Jul 23

Worked with Jason Rodgers at PRS for water damage repair. The work crew did quality repair work to the drywall, repairing the flood cuts with a nice wide seam to blend the repair, fixing up the trim, and repainting. I would recommend Professional Restoration Services.

Janet Covington

14:51 07 Jul 23

One call and Drew arrived to inspect water damage from a broken hot water line under the house. The mitigation process began early the next day. The crew (Colby, Matthew, and Barry) were excellent and very professional. Once necessary demo was done the fans and dehumidifiers started. Someone came by everyday including weekends to check the progress of the drying process. It took a week to get all the wet wood dried. They always called ahead to let us know their ETA. You need that call because you will never hear a doorbell over those drying fans! We have been very pleased with their professionalism, and patience in answering questions from anxious homeowners.Update (4 months later)After the above mitigation work we hired PRS to do the contract work to replace insulation, flooring, some walls etc.- things that were damaged during the hot water leak. Due to additional water pipes failing over the next few weeks, we needed to re-plumb the house, so PRS re-construction work was delayed. After re-plumbing by a plumbing company, PRS installed new insulation under the house. Then, a long planned family vacation created another delay. Finally, back in town the PRS wallboard crew and painters arrived. These guys and gal were excellent. Then, the flooring crew came in. Again, hard working, polite and a skilled crew. Our project manager, Jason, was not only patient with our delays, he was always willing to answer questions. He met the crews at the house before they got started each day.While I hope not to have our home damaged again, I would not hesitate to hire PRS once again. They were great and helped during a stressful time for our family.

T S

19:43 27 Jun 23

Wow! What can I say about the folks – simply A+ amazing. We had some water damage from our fridge and PRS was absolutely fantastic to work with. We just finished the water mitigation, but will update when the whole job is completsed the damage, explained the entire process, and got his crew working. I can’t recall their two names, but they were extremely careful and clean when removing the damage.Mike, PM, came a few days later and did the estimate for repairs. Great guy with a ton of experience and answered all our questions and explained the whole process and next steps both working with them and my insurance.Jhoel, mitigation supervisor, literally might be the nicest guy I’ve ever met. Came by pretty much every day to check the drying process. Super friendly and courteous (he even moved my trash can up from the street). As with the others, kept me up to date with the process, and answered all our questions.PRS has taken what is a bad situation and made it as painless as possible. I don’t wish home damage to anyone, but if you find yourself in that unfortunate situation, I highly recommend contacting these folks.

Mike H

01:09 16 Jun 23

From start to finish, PRS was first-rate. We had our dishwasher leak and ruin our kitchen floors during the holidays. The PRS team worked to immediately mitigate our water damage and then helped us patiently navigate the insurance process and ultimate repair work. All staff were prompt, courteous, and respectful – which is not a given in today’s environment. It was impressive. And project manager, Michael Brown, was especially fantastic. He was extremely knowledgeable and responsive and worked to ensure a high-quality work product. We hope you don’t need it, but we would recommend PRS to anyone who needs restoration and repair services. Thank you, PRS Apex!

Summer Land

18:50 07 Jun 23

Rarely do I do reviews, but PRS deserves this feedback and rating. I was hesitant to use them at first, because my insurance carrier recommended them – I thought perhaps they were recommending the cheapest provider. But because I don’t have time to do my own research, I just went with the recommendation. Their customer service is absolutely amazing. I don’t think I’ve experienced a small business with such exceptional service. The work was also very good, so no complaints there, they even did a few little things unrelated to addressing the water damage that was totally unrelated – like when I asked them to replace the light in our bathroom as it was being remodeled. I didn’t dare try as it involved electricity and my husband is as likely to get shocked as me. The other nice thing about them is they work everything out with your insurance company – that which they can. This was our first claim so we didn’t really know what we needed to do between our mortgage company and the insurance company so we were a little late going through loopholes of getting PRS paid, but they didn’t hassle me about ‘when is the money coming’ and trusted that I was working on it and clueless as to the process. You’re not going to go wrong with using them.

Stuart Gaddy

20:41 02 May 23

During our pipe break / home flood emergency we tried to reach multiple well known firms, but only Professional Restoration Services was responsive and helpful. PRS immediately jumped into action and began clean up and remediation process. Everyone was so helpful and professional throughout. They checked up on the progress regularly and ensured that the job was done to the highest quality standards. You can trust PRS to do the job fast and right!

Carole Delaney

19:54 25 Apr 23

I had a roof leak on Good Friday….and it continued to rain all day. Professional Restoration Services is as they advertise…PROFESSIONAL!! Even though it was a holiday, they contacted a roofing company to cover the hole in the roof ( in the pouring rain!) and came the next morning to put the process in place to mitigate the damage. Drew and Jhoel were informative, respectful, considerate of my property and pleasant to be around. All the men who worked on my situation were professional. I highly recommend PRS to anyone when the need arises. They made an otherwise horrible problem mush easier to deal with.

Nicole Peters

12:09 13 Apr 23

I would highly recommend PRS and I am so thankful for their assistance. Not all restoration companies are the same. Granted, the equipment may be, however what makes PRS stand apart is their professionalism. They showed up when they said they would, called when they said they would, were considerate and caring. I could go on and on, but they were great! I can’t remember ever being so complimentary of contractors. I’m glad we used them! Also, very responsive and had people at the home quickly.

Carie Bloom

17:30 11 Apr 23

We used PRS after a huge water leak in our master bathroom. They were great to work with, very responsive and professional. Michael Brown was our project manager and was the best…. Very knowledgeable, friendly, and helped us through the process.I highly recommend Professional Restoration Services!

Christina Hardesty

13:28 20 Mar 23

Fantastic customer service! All of the staff is very knowledgeable and informative. We had moisture in bathroom tile/floor, the leak from toilet on the second floor, which caused the mold on our kitchen ceiling on the first floor. Everyone we had the pleasure of working with were all so professional and personable. I highly recommend this company, and we would definitely use them again for future services.

Christina Hardesty

18:26 12 Dec 22

Fantastic customer service! All of the staff is very knowledgeable and informative. We had moisture in bathroom tile/floor, the leak from toilet on the second floor, which caused the mold on our kitchen ceiling on the first floor. Everyone we had the pleasure of working with were all so professional and personable. I highly recommend this company, and we would definitely use them again for future services.

Matthew Anderson

17:10 02 Dec 22

Working with PRS (Patrick and Drew) was such a pleasure.These gentlemen showed a huge level of professionalism, courteousness, and ultimately were just good people. Ultimately I did not perform a lot of work done on my property, but I will be sure to give them a call again if ever I need these services. Definitely recommend!

Brian Levenduski

02:46 20 Nov 22

We were caught with our backs against the wall late on a Sunday and as new homeowners we didn’t know who to call or what needed to be done to help turn around 1st floor water damage. PRS came within the hour and immediately started drying out the 1st floor to prevent any further damage. Drew and his crew were very knowledgeable about these types of issues and got us in the right direction and completely dry within five days. Would highly recommend.

David Poteat

04:02 15 Nov 22

PRS did a great job of mold remediation. Super professional and very friendly too! I am a repeat customer who was very please with their work on another house in 2015 so trust me they are excellent!

Andrew Johnson

12:44 24 Aug 22

Great service. Always punctual and the restoration job was clearly communicated and completed quickly.

Natasha Goldstein

23:17 17 Aug 22

We had a leak that caused mold and damaged our floors. PRS took care of everything, and dealt with our insurance. They are excellent to work with and do very good quality work! Highly recommend.

Susanne Young

19:58 08 Aug 22

I can’t say enough about the professionalism, skill, and responsiveness of Professional Restoration Services! The Mitigation team were at our home the day after I placed a call to them, and they worked tirelessly to remove wet insulation under the house caused by a catastrophic burst pipe. Their efforts continued inside the house where moisture caused damage to part of the kitchen floor. Each crew involved in the process was courteous, efficient, and always willing to explain what they were doing.Project Manager Michael worked closely with us throughout the process of completing all the necessary repairs. He displayed extraordinary determination and patience with our insurance company when the assigned claims adjuster did not respond to PRS or to us. Thanks to his repeated efforts, our claim was finally processed, and the repairs were completed. We are thrilled with the results and are especially appreciative of the responsiveness and kindness with which all our questions were addressed by the entire team.This is a company focused on effective communication, attention to detail, quality work, and customer satisfaction. I’m not sure how we would have handled this situation without their help! Professional Restoration Services in the BEST!

Eddie Green

22:17 07 Jul 22

Professional Restoration Services did an outstanding job restoring our kitchen to look even better than what It looked like prior to the water damage that destroyed our floors. From the first call for service, to the final inspection, I received nothing but professional support from the entire team. Patrick, the project manager, went out of his way to ensure timelines were created that did not interfere with our schedules and coordinated with the many vendors to ensure top quality work was done on-time. We could not be happier with the final results! The team definitely lived up to their name, “Professional Restoration Service”. Two thumbs way up!!

Brian Bridgers

14:05 05 Jul 22

Our 9 year old with Downs/Autism took a bath around 4am and we woke up at 5am to water pouring into our downstairs bathroom from upstairs. We called PRS and they were at our house within 15mins. Amazing customer service, professional and walked us through every step and explained very thorough from the beginning and end. I will use them again. if needed. I hope we don’t have to use them, but hey will be my first call.

Bev Grant-Davis

14:18 16 Apr 22

Some vendors will take advantage of customers during a vulnerable time, such as during our kitchen fire. Michael Brown’s integrity made me less cynical. He is patient, diligent, and personable. We could not ask for a better project manager to navigate the repair process. Mike is the “professional” in PRS.Honestly, every employee we interacted with was exemplary. PRS’s personnel and work ethic set them high above other businesses in their field.

Eamon Kromka

13:07 18 Feb 22

The crew from PRS is exceptional. They were very dependable, their communication skills were clear and informative, and I would recommend them to anyone. In just 4 short days PRS was able to complete the requirements of the project and passed all post verification testing with flying colors. I would recommend to anyone!

walid ramadan

13:59 13 Feb 22

We had water damage. PSR showed up the next day. They adhered to scope and budget. Team was punctual, would call ahead to reconfirm exact arrival dates/times throughout the remediation and reconstruction. Project started and ended on time. Walked us through the process, so there were no surprises. Truly professionals and courteous from the managers down to the actual staff in the trenches. Manager would show up every day to answer questions and to keep us up-to-date on progress. After the project ended, they were as responsive to address any issues that we raised, as they were during the project.

Josh Edmonds

21:36 01 Feb 22

This is one of the best customer experiences of my life and I am 50 years old! From start to finish, everyone kept their word, was polite, careful with our belongings, and I could go on. Supply chain issues slowed us down, but NOTHING was the fault of PRS. I would use them again and recommend them to anyone! 5 Star Experience all the way!!!!

Charlotte MARTIN

11:29 20 Jan 22

The company was concerned and professional at the same time. they always contacted me to let me know the process and keep to the schedule at all times. I was amazed at how quickly once the construction began it was completed within the time frame they promised.

Alicia Solanki

19:51 10 Dec 21

Excellent job mitigating water damage in our kitchen!! Also the most reasonable price in comparison to other companies and found a way to do it without tearing out all of my cabinets and granite countertops. Thank you!!

Lisa Blackburn

15:47 12 Nov 21

I called Professional Restoration because they are one stop stopping. I did not want to have to call several different companies to do the work needed after a pipe broke in my wall and the floors were missed up. I needed all new hardwood floors and carpet downstairs in my 3000 square foot home. I was assigned Michael Brown as my project manager, and he was awesome. This was a very big job, and it took a month to finish, but I am so happy with the quality of material I selected, and the quality of service given. They did everything for me. To moving all my furniture into a POD in the driveway to putting everything back and sending someone over to clean for me at the end of the job. Everyone that was sent to the house by him to do their section of the work was awesome. They were professional, they explained everything they were doing. They gave me a schedule of the day’s work was to be completed and what work would be completed on that day. I can’t express how much pressure was taking off me at getting this big job done. Everyone that came to the house was professional, friendly and they care for the other surroundings in my home. They control any mess and dusk. Everyone was awesome. If you every need any work done around your home. I would highly recommend this complete. Also, the accounting staff in the office was also very helpful. They answered any questions I had and explained much of the process for me. Peace of mind is the best description I can give to everyone that helped me. Thank you so much.

Kiersten Johnson

17:06 02 Nov 21

We had an amazing experience with PRS following water damage in our kitchen. Drew came out the same day to assess the extent of the damage and identify next steps, and oversaw all mitigation efforts. Mike was the person who facilitated the repair, which included various contractors to handle floors, cabinets, and tile. Absolutely everyone we interacted with was incredibly courteous and professional. They understood that this was not a voluntary remodel on our part, and went above and beyond to make it as smooth an experience as possible. Mike, in particular, was very responsive and went out of his way to make sure that every single detail was attended to. We are so incredibly grateful to PRS for somehow making this a positive experience, and we’d enthusiastically recommend them!

Kelley Gemma

22:11 24 Aug 21

PRS did a fantastic job on our mitigation and repair work. They were extremely responsive and professional. There was a project manager for the mitigation (Drew) and for the restoration (Patrick) and they were both great! They were in contact and/or here throughout the project and followed up to make sure all scheduled workers showed up when they were supposed to be here. They both made sure we were happy with all the work at the end of the project. They were easily available for questions every step of the way. Would definitely recommend and use again if needed.

Naomi Tsujimura

13:52 15 Jul 21

We had a fire at our business and Professional Restoration did a fantastic job helping mitigate smoke damage, cleaning EVERYTHING and I mean EVERYTHING and then coordinating the repair to our ceiling. We were able to get back open for business after only a 2 day closure and people couldn’t even tell we had a fire. Very responsive and kept us informed during a really difficult time. Waraji Japanese Restaurant/Masa and Naomi Tsujimura

Mandy Dunn

00:13 25 Apr 21

We had a leaky dishwasher that caused damage to our wood floors, kitchen cabinets, and crawl space. I was concerned that we wouldn’t be able to file a claim with our insurance company, because we had recently filed a claim for roof damage. Drew with PRS came to our house to inspect the damage and felt there wouldn’t be an issue with our insurance company. He explained the process to me and advised me to file the claim. Drew then worked directly with our insurance adjuster to get the claim approved. Everyone from PRS was extremely professional. We received a project timeline, which started with the mitigators coming to dry everything out. After that, Patrick oversaw the restoration process of repairing the damaged cabinets, crawl space, and the wood floors. The damaged floor boards were replaced and the entire floor then sanded and stained to the color of our choice. Patrick was terrific through the whole process. The communication was excellent, and he was always available to answer any question I had. Every PRS employee who worked in our home was courteous and professional. I hope I don’t need them again, but I won’t hestitate to call them if I do. I highly recommend contacting them for your restoration needs!

Candi Riggs

23:07 14 Mar 21

I contacted PRS to determine if they could meet my needs. They referred us to a mold specialist. I appeciated their honesty and professionalism. Higly recommend!

A S

03:30 02 Feb 21

We had just moved into our house in Apex at the end of July 2020 and found out there was water damage. I reached out to the company in August and they promptly came out to assess the damage. The mitigation manager came and his guys had the moisture dried up over a weekend. We then dealt with the repair manager who kept us updated and worked with my teaching schedule to have it be as stress free as possible. The owner also came out to check on things. The owner, mitigation manager and repair manager were always accessible. The contractors they worked with followed Covid protocols and the work was completed in October. We were very pleased with all of the repairs and communication with the company. Do not hesitate to call them today!

Brandon Osgood

14:25 02 Nov 20

PRS was quick, responsive, and does great work. I recently faced water damage in my master bath and from day one, PRS worked around the clock to ensure the damage was fixed. I couldn’t be happier with the result and would hire them again.

Wendy Jackson

10:34 15 Oct 20

We had a client that had water damage from a home inspection. PRS responded right away! Literally arrived at my clients home within 20 minutes of my original call. Assessed the situation/damage and were getting it cleaned up by that afternoon. Our client is so pleased. Awesome!!! Highly recommend!!

Dave Hollis

15:22 22 Sep 20

Extensive smoke and heat damage from fire, as well as water damage from fire dept. Repair quality was excellent. An easy company to work with – I felt like they focus on customer satisfaction.

Lanny Schlenz

18:05 18 Aug 20

PRS is a very responsive and timely service. The work done was quick and completely remediated.

Kathy Ahlmark

15:43 29 Jul 20

I recently had a water leak in the laundry room. I called Professional Restoration Services (PRS), and they were here within an hour. They were very professional, and explained all options in how to deal with the leak damage. Drying didn’t work, and I ended up having to replace the floor and baseboard. PRS did a great job during the entire process. I highly recommend them.

Richard Wayne

20:40 14 Jul 20

If you have a disaster such as water pipe bursting in your home I highly recommend that you call Professional Restoration Services. They very quickly assess the situation and get to work immediately. They assign a very experienced project manager which means you can get in touch with someone at anytime who knows all about your problem. They set up a schedule in a calendar form so everyone can follow the plan. It helps to reduce anxiety and eliminates confusion. They have deep experience in such situations and my wife and I were extremely pleased with them.

CJ Bruno

20:00 13 Jul 20

Responsive, effective, efficient, professional throughout the process of remediation through repair. Excellent communication + documentation through text + email making the document signatures, insurance info, invoices/payments quick and easy. I got estimates/info from 5 companies + was very, very glad I went w/ PRS. The owner told me they would treat the my project like it was his house and they did so from start to finish.

TrishT T

18:31 29 Jun 20

Exceptional customer service. They handled our problem very quickly and we couldn’t be happier. Highly recommend!

Tyler Bolick

23:41 15 May 20

Remediation crew was great. Called everyday and worked around my schedule to check progress. Repair work ultimately was completed per expectations, would have liked to have CM be more on top of the contractors. CM was great and would do anything, but felt like I needed to monitor them as not all information was transferred to contractors and created some rework.

KRISTIN HOLDER

14:28 01 Apr 20

Fantastic job by PRS! We had water leak in a bathroom that spread to bedroom and hall wood floors. Can’t say enough about the professionalism, care and excellent work everyone on the team put into restoring our rooms.

R.A. O.

19:56 03 Mar 20

Great job, everyone! You all went above and beyond my expectations, from the mitigation process to the end of the project. I am a very pleased client and would not hesitate to refer PRS to anyone I know. Should I ever have another episode of needing help, I would not hesitate to call you again. Many, many thanks. You’re the best.

Chris Silliman

01:18 27 Jun 17

Professional Restoration Services was a great company to work with while I was in the middle of disaster. They responded fast, extracted the water and dried my hardwood floors. I would recommend this company to anyone.

Chris Silliman

13:02 05 May 17

Professional Restoration Services was a great company to work with while I was in the middle of disaster. They responded fast, extracted the water and dried my hardwood floors. I would recommend this company to anyone.

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