Fire & Water Damage Restoration Services

Professional Restoration Services is your go-to local disaster restoration services company. We have certified water and fire professionals on staff ready to respond any time of the day or night.

We take pride in all work we complete for homeowners and businesses. PRS will help you with your insurance adjuster and insurance company to make sure the restoration projected is completed right the first time and documented correctly for your claim.

Trust Only The Best In Apex, Cary & Surrounding Areas

We perform all types of disaster restoration services in Raleigh, Cary, Apex and surrounding cities. This includes water damage repairs, fire damage, mold removal, sewage damage cleanup, smoke odor and more. PRS is also a licensed general contractor who will manage your restoration project from start to finish for all restoration services. Call us today with confidence that you only need to make one phone call.

Google Rating

4.9

Based on 67 reviews

Professional Restoration Services

4.9

×

Mandy Dunn

00:13 25 Apr 21

We had a leaky dishwasher that caused damage to our wood floors, kitchen cabinets, and crawl space. I was concerned that we wouldn’t be able to file a claim with our insurance company, because we had recently filed a claim for roof damage. Drew with PRS came to our house to inspect the damage and felt there wouldn’t be an issue with our insurance company. He explained the process to me and advised me to file the claim. Drew then worked directly with our insurance adjuster to get the claim approved. Everyone from PRS was extremely professional. We received a project timeline, which started with the mitigators coming to dry everything out. After that, Patrick oversaw the restoration process of repairing the damaged cabinets, crawl space, and the wood floors. The damaged floor boards were replaced and the entire floor then sanded and stained to the color of our choice. Patrick was terrific through the whole process. The communication was excellent, and he was always available to answer any question I had. Every PRS employee who worked in our home was courteous and professional. I hope I don’t need them again, but I won’t hestitate to call them if I do. I highly recommend contacting them for your restoration needs!

Candi Riggs

23:07 14 Mar 21

I contacted PRS to determine if they could meet my needs. They referred us to a mold specialist. I appeciated their honesty and professionalism. Higly recommend!

A S

03:30 02 Feb 21

We had just moved into our house in Apex at the end of July 2020 and found out there was water damage. I reached out to the company in August and they promptly came out to assess the damage. The mitigation manager came and his guys had the moisture dried up over a weekend. We then dealt with the repair manager who kept us updated and worked with my teaching schedule to have it be as stress free as possible. The owner also came out to check on things. The owner, mitigation manager and repair manager were always accessible. The contractors they worked with followed Covid protocols and the work was completed in October. We were very pleased with all of the repairs and communication with the company. Do not hesitate to call them today!

Lyra Rakusin

21:28 14 Dec 20

We had a steam pipe burst in our crawl space and had to kick out our tenant. We were living overseas when all this happened but PRS (and my neighbor/property manager) did an excellent job of communicating with me despite the distance.They basically had to take care of the mold that was starting to grow, rip out the entire first floor, replace the main floor’s walls and repaint, replace the HVAC and water heater. They did a great job of getting our house ready for when we got back. We are very happy with their work!

Wendy Jackson

10:34 15 Oct 20

We had a client that had water damage from a home inspection. PRS responded right away! Literally arrived at my clients home within 20 minutes of my original call. Assessed the situation/damage and were getting it cleaned up by that afternoon. Our client is so pleased. Awesome!!! Highly recommend!!

Dave Hollis

15:22 22 Sep 20

Extensive smoke and heat damage from fire, as well as water damage from fire dept. Repair quality was excellent. An easy company to work with – I felt like they focus on customer satisfaction.

Lanny Schlenz

18:05 18 Aug 20

PRS is a very responsive and timely service. The work done was quick and completely remediated.

Kathy Ahlmark

15:43 29 Jul 20

I recently had a water leak in the laundry room. I called Professional Restoration Services (PRS), and they were here within an hour. They were very professional, and explained all options in how to deal with the leak damage. Drying didn’t work, and I ended up having to replace the floor and baseboard. PRS did a great job during the entire process. I highly recommend them.

Richard Wayne

20:40 14 Jul 20

If you have a disaster such as water pipe bursting in your home I highly recommend that you call Professional Restoration Services. They very quickly assess the situation and get to work immediately. They assign a very experienced project manager which means you can get in touch with someone at anytime who knows all about your problem. They set up a schedule in a calendar form so everyone can follow the plan. It helps to reduce anxiety and eliminates confusion. They have deep experience in such situations and my wife and I were extremely pleased with them.

CJ Bruno

20:00 13 Jul 20

Responsive, effective, efficient, professional throughout the process of remediation through repair. Excellent communication + documentation through text + email making the document signatures, insurance info, invoices/payments quick and easy. I got estimates/info from 5 companies + was very, very glad I went w/ PRS. The owner told me they would treat the my project like it was his house and they did so from start to finish.

TrishT T

18:31 29 Jun 20

Exceptional customer service. They handled our problem very quickly and we couldn’t be happier. Highly recommend!

Tyler Bolick

23:41 15 May 20

Remediation crew was great. Called everyday and worked around my schedule to check progress. Repair work ultimately was completed per expectations, would have liked to have CM be more on top of the contractors. CM was great and would do anything, but felt like I needed to monitor them as not all information was transferred to contractors and created some rework.

KRISTIN HOLDER

14:28 01 Apr 20

Fantastic job by PRS! We had water leak in a bathroom that spread to bedroom and hall wood floors. Can’t say enough about the professionalism, care and excellent work everyone on the team put into restoring our rooms.

R.A. O.

19:56 03 Mar 20

Great job, everyone! You all went above and beyond my expectations, from the mitigation process to the end of the project. I am a very pleased client and would not hesitate to refer PRS to anyone I know. Should I ever have another episode of needing help, I would not hesitate to call you again. Many, many thanks. You’re the best.

Chris Silliman

01:18 27 Jun 17

Professional Restoration Services was a great company to work with while I was in the middle of disaster. They responded fast, extracted the water and dried my hardwood floors. I would recommend this company to anyone.

Chris Silliman

13:02 05 May 17

Professional Restoration Services was a great company to work with while I was in the middle of disaster. They responded fast, extracted the water and dried my hardwood floors. I would recommend this company to anyone.

Next Reviews

See all reviewsWrite a review