Frequently Asked Questions
What to Expect When you WOrk WIth PRS
- Fire Damage Restoration
- Smoke Damage Cleaning
- Water Damage Restoration
- Water Damage Repairs
- Flood Damage Restoration
- Tree Damage Restoration
- Mold Removal
- Insurance Approved
- 5 Star Rating
Your Full-Service Restoration Company
Call Professional Restoration Services For Immediate Response To Disaster Emergencies.
What to Expect When You Have Water Damage
You should call immediately. Water damage worsens by the minute—within 24–48 hours, mold can begin to grow, and structural materials like drywall and subflooring can start to deteriorate. Professional Restoration Services responds 24/7, 365 days a year, including holidays, to minimize damage and begin restoration as fast as possible.
Yes. PRS works directly with your insurance company throughout the entire water damage restoration process. We help document the damage, provide detailed estimates, and communicate with your adjuster to streamline your claim so you can focus on getting back to normal.
Our water damage restoration process includes an initial inspection and assessment, water extraction and removal, structural drying and dehumidification, cleaning and sanitizing affected areas, and full repairs to restore your property to its pre-loss condition. All work follows IICRC S500 industry standards.
Absolutely. All PRS technicians are IICRC-certified restoration professionals. We follow the industry standards set by the IICRC S500 for professional water damage restoration, ensuring your property is restored safely and thoroughly.
Yes. Professional Restoration Services provides water damage restoration for both residential homes and commercial properties throughout Apex, Raleigh, Cary, Fuquay-Varina, Holly Springs, and the NC Triangle area.
Yes. Standing water and excess moisture create the perfect environment for mold to develop, often within 24–48 hours. That's why fast water removal and professional drying are critical. PRS uses industrial-grade equipment to thoroughly dry your property and help prevent mold growth.
What to Expect When You Have Fire Damage
First, ensure everyone is safe and do not re-enter the property until it has been cleared by the fire department. Then, contact your insurance company and call Professional Restoration Services at 919-525-3997. PRS responds 24/7 and can begin emergency board-up, smoke removal, and fire damage restoration right away.
Yes. As a North Carolina licensed residential and commercial general contractor with IICRC- certified technicians, PRS handles fire damage restoration from start to finish—including emergency board-up, debris removal, smoke and soot cleaning, structural repairs, and complete rebuilding. You won't need to hire multiple contractors.
The timeline depends on the severity of the fire and the extent of the damage. Smaller projects may take a few weeks, while major fire restorations can take several months. PRS works efficiently and coordinates with your insurance company to keep the process moving as quickly as possible.
Yes, most homeowner's and commercial property insurance policies cover fire damage restoration. PRS is insurance-approved and works directly with your insurance company and adjuster throughout the entire restoration process to help ensure a smooth claims experience.
Fire causes multiple types of damage beyond direct flame contact, including smoke damage, soot damage, water damage from firefighting efforts, structural weakening, and lingering odors. Each type of damage requires specialized treatment, which is why hiring an IICRC-certified restoration company like PRS is essential.
What to Expect When You Have Mold Damage
Mold releases mycotoxins that can cause a range of health issues, including respiratory problems, allergic reactions, headaches, skin irritation, and fatigue. Young children, the elderly, and people with compromised immune systems are especially vulnerable. If you suspect mold, it's important to act quickly.
No. Household cleaners like bleach can actually cause mold to spread rather than eliminate it. Professional mold remediation requires proper containment, air filtration, and removal techniques to ensure mold is fully eradicated without spreading spores to unaffected areas. PRS technicians are IICRC S520-certified for safe and effective mold removal.
Common signs of mold include a persistent musty odor, visible mold growth (often black, green, or white), water stains on walls or ceilings, recent water damage, and unexplained allergic symptoms. PRS offers free mold inspections and air quality testing to determine if mold is present and the extent of contamination.
PRS's mold remediation process includes a thorough mold inspection, air quality testing, containment of affected areas to prevent spore spread, safe removal of mold-contaminated materials, HEPA air filtration, cleaning and sanitizing, and repair of any structural damage caused by the mold.
Most residential mold remediation projects take 1–5 days depending on the size of the affected area and severity of the contamination. PRS will provide a detailed timeline after the initial inspection so you know what to expect.
Professional mold remediation eliminates the existing mold and addresses the moisture source that caused it. As long as the underlying moisture issue is resolved—such as a leak or drainage problem—mold should not return. PRS identifies and addresses the root cause as part of every remediation project.
What to Expect When You Have Storm Damage
First, get your family to a safe location and call 911 immediately—fallen trees often damage power lines, creating electrocution hazards. Do not re-enter the property until it has been deemed safe. Then call PRS at 919-525-3997 for emergency board-up and tarping services to prevent further damage from rain and weather.
Yes. PRS responds 24 hours a day, 365 days a year—including nights, weekends, and holidays. When a storm hits, our team is ready to provide emergency board-up, tarping, tree limb removal, and structural stabilization to protect your property from further damage.
Yes. As a North Carolina State licensed general contractor with over 25 years of experience, PRS handles the entire process—from emergency response and securing the property through complete structural repairs and restoration for both residential and commercial properties.
Most homeowner's insurance policies cover damage caused by fallen trees, including structural damage and the cost of tree removal from the structure. PRS is insurance-approved and works directly with your insurance company to help you navigate the claims process.
Regular tree maintenance is key. Have trees near your home inspected by an arborist, remove dead or weakened branches, and consider removing trees that are too close to your structure. Before storm season, ensure your roof and gutters are in good condition. If damage does occur, call PRS immediately for emergency response.